Putting the Citizen First, how technology can help

Conference Introduction

Services for citizens are increasingly being deployed by Public Agencies on a supply-side efficiency basis, without actually determining the needs and wishes of the citizen. This has led to low usage of the services by many citizens, especially those with special needs. However technology can help to address this by providing opportunities to put each citizen at the centre of the services being provided to them in the context of their needs and community, leading to an engagement that improves the quality of life and reduces the social and spatial isolation of all citizens.

This conference considered the issues and shared the experience and best practice of the 5 regions in the CitizenFirst project that have been exploring this over the last 3 years. This was of great interest to all regional or local authority officers and politicians involved in, or concerned with, social inclusion, e-inclusion, e-democracy, e-participation and people empowerment.

Project Documentation

• CitizenFirst Conference Report & Presentation
• CitizenFirst Conference 13-14 Sept
• CitizenFirst Conference Diary Marker
• CitizenFirst Conference Programme
• CitizenFirst Evaluation and Monitoring Report
• Putting the CitizenFirst Poster
• Argos Citizens
• De Speigel ICT Demonstration
• Fedict Presentation
• Presentation - Michael Mulquin
• Presentation - LSB Digitaal